Problem

In Create/Edit Object screen of JSM Assets, only the Label attribute can be searched and displayed when trying to set a value for object type attributes. For example:

Scenario 1:

There are 2 objects in an Employee object type:
1) Name: John Doe ; Email: j.doe1@abc.com
2) Name: John Doe ; Email: j.doe2@abc.com

Name attribute is of text type and is the Label
Email attribute is of type value email

In object type Hardware, there's an object type attribute called End User which references Employee object type. During object creation in Hardware object type, users may get confused when they see 2 objects with the same name for End User field and that can result in wrong selection.

Scenario 2:

• There are 2 object types Contractor and Vendor
• In Contractor Object type , there is a attribute referencing to Vendor
• Vendor objects contain vendor name (Label) and vendor ID.

When we search for a vendor using the vendor name (Label) in the object attribute field, the list populates correctly. However, when we attempt to search using the vendor ID, the corresponding objects do not appear.

Suggested Solution

Allow the ability to search and display a non-Label attribute or a combination of multiple attributes.

Why This Is Important

• To avoid wrong selection of objects
• To make the Assets UI more user-friendly

Workaround

Identify a Text type attribute which can be unique. Then set that as a Label attribute.

Refer to Verify attribute values to be unique and Set the label of an object type