Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-10470

Allow to display non-Label attribute on Assets Objects Custom Field

XMLWordPrintable

    • 198
    • 60

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      Currently, the JSM Customer portal only shows the Object Name (label) while selecting and after saving the object in Assets Custom Field.

      Steps to Reproduce:

      1. Add an Assets Custom field
      2. Add the field to any customer request form
      3. Create/View issue from the customer portal

      Suggestion:

      For the Assets field, the selected attributes should be shown on the portal view page.

      Workaround

      How to auto populate attributes into Assets custom field using Automation

        1. image-2025-05-02-18-03-07-052.png
          image-2025-05-02-18-03-07-052.png
          27 kB
        2. Screen Shot 2021-10-13 at 14.25.18.png
          Screen Shot 2021-10-13 at 14.25.18.png
          51 kB
        3. Screen Shot 2023-07-14 at 4.00.44 PM.png
          Screen Shot 2023-07-14 at 4.00.44 PM.png
          26 kB
        4. Screen Shot 2023-07-14 at 4.01.03 PM.png
          Screen Shot 2023-07-14 at 4.01.03 PM.png
          68 kB

              Unassigned Unassigned
              vchoo Vivian C
              Votes:
              110 Vote for this issue
              Watchers:
              57 Start watching this issue

                Created:
                Updated: