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  1. Jira Service Management Cloud
  2. JSDCLOUD-9159

Adding comments with backslashes in the customer portal causes the comments to not render correctly

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Low Low
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      Issue Summary

      Adding comments containing backslashes causes the comments to not be rendered correctly in the old issue view

      Steps to Reproduce

      1. In the customer portal, add
      2. add the comment
        C:\Program Files\Company\Software

      Expected Results

      comment displays

      C:\Program Files\Company\Software

      Actual Results

      comment displays as

      C:
      Program Files\\Company
      Software

      Workaround

      Use the code snippet in the customer portal

              Unassigned Unassigned
              nmohdkhalid Nabil
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                Created:
                Updated:
                Resolved: