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  1. Jira Service Management Cloud
  2. JSDCLOUD-8105

Improve HTML parsing for emails containing nested tables

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      Update from Product team - 25/06/2025

      Hi Everyone,

      A quick update.

      This issue is still being reviewed by the engineering team and we will update this ticket when when we're able to add this to the roadmap.

      Ben Costello.
      Principal Product Manager, JSM

      Problem Definition

      Emails containing HTML tables that are nested (smaller tables within main table) nested
      For example will not be parsed correctly in the Description field of the issue:
      The nested tables will be added as rows to the main table causing the table to be malformed, for example:

      Improve HTML parsing for email in Jira service desk to support nested tables.

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              1bbfd485bf63 Ben Costello
              enasef Eithar N. (Inactive)
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                Created:
                Updated: