Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5426

Service desk email to include attachments

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      JIRA Service Desk customer notifications only include thumbnails of attachments.

      Steps to Reproduce

      Image attachment example

      1. Update a ticket (add an image in a comment) in a Jira Service Desk Project
      2. Notification is sent to the reporter and participants.
      3. The notification that is sent out only includes a thumbnail of the attachment.

      At the moment when customers receive notifications, they need to be logged into the customer portal to be able to view the images.

      Recommendation/Suggestion

      If an agent links files or images in a comment to a customer, they should be attached to the outgoing service desk mail notification.

              Unassigned Unassigned
              vgambhir Vik
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                Created:
                Updated: