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  1. Jira Service Management Cloud
  2. JSDCLOUD-16571

Forms - Show assets non-label attributes in submitted forms

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      Issue Summary

      The FR JSDCLOUD-12222 - Show selected attributes in Asset fields within Forms now allows us to see non-label attributes when editing a form field linked to an asset custom field. However, it still shows only the label when the form is submitted.

      Steps to Reproduce

      1. Create an asset custom field.
      2. In the field context, set the desired attributes in both configurations:
        1. Object attributes to display on work item view
        2. Object attributes to display on customer portal request details view.
      3. Create a form with a linked asset custom field.
      4. Attach the form to a work item.
      5. When filling the form field, non-label attributes are shown.
      6. Submit the form.
      7. Only the label is shown.

      Expected Results

      • In the attached form, the asset fields have an expander that allows you to see the predefined attributes.
      • When a form is exported, the additional attributes are also exported.

      Actual Results

      There is no expander. Only the asset label is shown.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              026afc37a46c Diego Borba
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                Created:
                Updated:
                Resolved: