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  1. Jira Data Center
  2. JRASERVER-45918

JIRA XML restore or backup fails silently

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    • 6.03
    • 54
    • Severity 1 - Critical
    • 44
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      Atlassian Update – 01 Jul 2025

      Dear customers,

      Thank you for your feedback on this issue.

      After a thorough review of past support cases and testing all reported scenarios on the latest Jira version, we were unable to reproduce the described behavior.

      If you encounter any such issues, we strongly encourage you to open a support case and, if applicable, create a relevant bug ticket detailing the specific circumstances and steps that led to the error. Providing comprehensive information about your environment and detailed reproduction steps will enable us to investigate and resolve your case more efficiently.

      Your input is invaluable in improving Jira. If you experience similar issues on a current Jira version, don’t hesitate to contact Atlassian Support—we’re here to help.

      Best regards,

      Maria Mikolajczak

      Jira Dev Team

      Show
      Atlassian Update – 01 Jul 2025 Dear customers, Thank you for your feedback on this issue. After a thorough review of past support cases and testing all reported scenarios on the latest Jira version, we were unable to reproduce the described behavior. If you encounter any such issues, we strongly encourage you to open a support case and, if applicable, create a relevant bug ticket detailing the specific circumstances and steps that led to the error. Providing comprehensive information about your environment and detailed reproduction steps will enable us to investigate and resolve your case more efficiently. Your input is invaluable in improving Jira. If you experience similar issues on a current Jira version, don’t hesitate to contact Atlassian Support—we’re here to help. Best regards, Maria Mikolajczak Jira Dev Team

      XML restore or backup can fail silently. This has been verified to happen in cases with large activeobjects.xml data which is part of the backup archive.

      We need to catch this and throw an error.

      Workaround so far has been to increase the amount of heap allocated to the JVM.

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              Unassigned Unassigned
              pkirkeby Pelle Kirkeby (Inactive)
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                Created:
                Updated:
                Resolved: