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  1. Jira Service Management Cloud
  2. JSDCLOUD-16423

Unable to assign new users to the Data Manager admin/manager/user role if one of the users in the list does not have the required access

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      Summary

      Unable to assign new users to the Data Manager admin/manager/user role if one of the users in the list does not have the required access

      How to replicate

      • Login using a valid user(has JSM license) and add this user to the required role in DM.
      • Now, remove the JSM license from the above user or remove the user from the site.
      • Login using another user who has JSM license to the site.
      • Now try adding a new user to the role.
      • You will be unable to add the new user since the user from step 1 still exists in the list.

      Expected results

      You should be able to add the new user to the site.

      Actual results

      Cannot add the new user to the site

      Workaround

      Remove the inactive user(user with no license or the user that does not exist in the site anymore) and try adding the user in

              Unassigned Unassigned
              2988a663b0a1 Christal Rodrigues
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                Created:
                Updated: